Django · Python
Developer portfolio
A Django site for publishing my work and the decisions behind each project.
Agentic AI research · Automation
Sujil Mani
I research agentic AI and explore how it can automate software workflows. My background spans more than 10 years in application support, IT operations and web development.
Application support management · Software development and architecture · Agentic AI engineering
Explore my experience01 / Career
Experience.
Expand a role to see the systems I supported and the work I did.
Senior Technical Support ExpertKaseya, Ireland · Nov 2022 – Present
- Support Datto RMM and EDR customers, clarify business impact, and explain findings, workarounds and next steps.
- Investigate outages, web interface faults and agent connectivity using backend and device logs, DNS, firewall rules and allowlisting.
- Use SQL and database tools to investigate data and platform access issues, and administer role-based access.
- Troubleshoot REST, SOAP and third-party SaaS integrations with Postman and SoapUI, including Microsoft 365 connectivity and data feeds.
- Investigate FTP/SFTP transfers, SSL certificates and Excel/CSV exchanges.
- Document incidents and resolutions, and coordinate escalations with specialist support, product teams and R&D.
- Triage Datto EDR and RocketCyber alerts, configure patch and software policies, and train new colleagues through shadowing and troubleshooting feedback.
PHP Laravel DeveloperMaple Techspace, Canada (remote) · Mar – Sep 2021
- Built Laravel and Vue.js applications with MySQL and Bootstrap 4, and refined CSS layouts based on user feedback.
- Managed changes in Git, Bitbucket and GitHub, resolved post-launch faults, and worked with QA on smoke tests and daily checks.
Web Developer and IT SupportHyvision Technology L.L.C., Dubai · Dec 2019 – Nov 2020
- Configured computers for new joiners and supported ServiceNow tickets, project administration and IT asset records.
- Maintained WordPress sites and product listings, and supported hosting and file transfers through cPanel, FileZilla and WinSCP.
- Supported marketing and sales with Google Analytics reports, website updates and vendor coordination.
IT Support EngineerMAB Facility Management, Abu Dhabi · Jan 2015 – Nov 2019
- Provided deskside support to Louvre Abu Dhabi clients and internal users, resolving hardware, software, network and peripheral issues within agreed SLAs.
- Investigated VDI, vSphere and Active Directory issues, deployed laptops, configured access and maintained Windows patches and software updates.
- Maintained asset and inventory records, presented weekly reports to the IT Director and performed minor laptop repairs.
Junior Web Designer Interni3 Technologies, Inc, India · Jan – Nov 2014
- Designed pages with HTML and CSS and added interactions using jQuery.
- Developed multi-tier applications using Java, JSP, PHP, MySQL and web services.
02 / Projects
Selected work.
Planned · AI
Ask about my work
A chat assistant that will answer questions using information from my public profile and projects.
Laravel and Vue.js applications
Built MySQL-backed applications at Maple Techspace, improved layouts from user feedback, and worked with QA to check fixes after launch.
Explore my experience
Dashboards and time series
Created Python Dash dashboards and visualisations with Excel, Power BI and Tableau during my master’s. My research covered time series analysis and machine learning.
Explore my education03 / Toolkit
Skills.
Agentic AI and automation
I research how AI agents can retrieve information, use tools and automate multi-step workflows. My current coursework explores Google Gemini and OpenAI models for support assistants that answer questions and handle routine tasks.
ERP and business application support
Application support across IFS ERP, Autotask PSA and Salesforce. I investigate access, data and workflow issues and use ServiceNow, Zendesk and Jira to track incidents and coordinate follow-up.
Troubleshooting and incident investigation
I triage incidents against service targets, analyse application and device logs, and use SQL and API tests to trace faults. I document findings, coordinate escalations and keep customers informed through resolution.
Data and integrations
SQL Server, MySQL, SQL scripting, SQL Server Management Studio, REST, SOAP, Postman, SoapUI, FTP/SFTP, SSL, Excel and CSV.
Endpoint management and security
Remote monitoring, connectivity troubleshooting and patch policies with Datto RMM, plus security alert triage with Datto EDR and RocketCyber.
Reporting and IT operations
Power BI and Tableau for reporting and data visualisation, Microsoft 365 for collaboration and IT Glue for support documentation.
04 / Learning
Education & credentials.
Education
- Master’s in Data Analytics (Level 9)
Dundalk Institute of Technology, Ireland · Sep 2021 – Aug 2022 - Bachelor of Engineering in Computer Science
Karavali Institute of Technology, India · Jul 2011 – Apr 2015
Certifications
- Datto Certified Deployment Specialist · Jan 2023
- ARIMA Model Time Series Analysis, DataCamp · Jun 2022
- Introduction to Programming Using Python, DataCamp · Jun 2022
05 / About
About me.
I’m Sujil Mani, a technology professional with over 10 years of experience across application support, IT operations and web development. I’ve worked with customers, developers, QA teams and specialist support across several countries. I’m now building on that experience through research and hands-on study in agentic AI.
Awards and recognition
Kaseya Customer Hero Award
Kaseya recognised me for my contribution, dedication and commitment to excellence. This award is a highlight of my time in technical support, where I help customers work through complex issues and coordinate with colleagues to resolve them.
View full certificate
International teams and projects
My career has taken me from web design and development in India to IT operations in the United Arab Emirates and application support in Ireland. In the UAE, I worked across Abu Dhabi, Dubai, Sharjah and Ajman, with exposure to Louvre Abu Dhabi and client environments including Aldar, Al Zeina and Al Muneera. I also worked remotely for Maple Techspace in Canada, developing Laravel and Vue.js applications and coordinating with QA on releases and post-launch fixes.
Team leadership and customer support
My leadership experience includes coordinating incident escalations, explaining business impact and next steps to customers, and working with QA, specialist support, product teams and R&D. I train new colleagues in customer-facing environments through shadowing, reverse shadowing and practical feedback. I focus on giving each team the evidence it needs to act and keeping customers informed as an issue moves between teams.
Application support and security
I troubleshoot application outages, endpoint connectivity and integration failures by analysing backend and device logs, checking DNS and firewall rules, querying databases, and testing REST and SOAP requests. I use Datto RMM for remote monitoring and management, work with patch and software policies, and triage security alerts in Datto EDR and RocketCyber. My IT support experience also covers Windows devices, Active Directory and virtual desktop environments.
Software development and web design
I build web applications with JavaScript, Vue.js and PHP using Laravel. My earlier work included Java and JSP applications, and I use Python for web development and data analysis. On the frontend, I use HTML and CSS with Bootstrap and Tailwind CSS to build responsive layouts and interfaces. At Maple Techspace, I developed Laravel and Vue.js features and refined layouts based on user feedback.
Database management and data architecture
I use SQL with MySQL and SQL Server to work with relational data. My experience spans MySQL-backed web applications, database queries for application support, and SQL investigations into data and access issues. I bring a data architecture perspective to this work by considering how data is structured, how applications and integrations use it, and how those choices affect reporting and troubleshooting.
Business systems, Git and deployment
I’ve worked with IFS, Autotask PSA, Salesforce and Jira across business operations, customer support and issue tracking. I use Git with GitHub and Bitbucket to manage code changes. I also deploy websites to live production servers using cPanel, where I’ve configured domains, Python environments, application settings and HTTPS. This Django portfolio is one example of that work.
Data analytics and machine learning
During my Level 9 Master’s in Data Analytics at Dundalk Institute of Technology, I built Python Dash dashboards and created visualisations with Excel, Power BI and Tableau. My research covered time-series analysis and machine learning. In application support, I use SQL to investigate data and access issues and check what the evidence says about a reported fault.
Agentic AI and entrepreneurship
I’m currently taking a course in agentic AI and exploring how cloud services and models from Google Gemini and OpenAI can support responsive, automated agents. I’m interested in building production-ready assistants that answer questions, find relevant information and help teams handle routine tasks. An “Ask AI” feature for this portfolio is one way I plan to put that learning into practice.
My long-term ambition is to lead a technology company as CEO and use AI to improve how businesses operate. I want to build tools that reduce repetitive work and give teams more time for issues that need human judgment.